Here are 4 highlights from our Client Survey 2024

You gave us an NPS (Net promoter score) of 55!

The net promoter score measures the willingness of clients to recommend a company’s products and services to others. An NPS of +50 is benchmarked as being excellent!

“ Everything has been great; all touchpoints are very quick. I attended the event earlier this year and it was great to meet more of the team - everyone was very friendly. Great work! ”

Adding value to membership is the primary reason for having a member benefit scheme

Placing our clients’ members at the heart of everything we do is the core value of Parliament Hill, and we were delighted that our clients agree with that to.

Our member benefits schemes are designed to ensure we are putting members’ needs first. We do this through our National and Provider Price Promises and using our Savings Calculator to show members how much they could save using the scheme.

“ The team helped us with our renewals targets by providing us with images, adverts and content to support us and highlight the list of benefits and value we give to our members through IMI Membership. We have monthly catch ups which are informative and they always come prepared to ask and answer any questions we may have.   ”

Our clients were impressed with the knowledge and professionalism of our team

The Parliament Hill team are dedicated to our clients’ members and are always willing to go the extra mile to ensure the best customer experience.

“All contact with Georgia has been great! She's always helpful and friendly and suggests new benefits and opportunities.”

“ Jenny always has the knowledge to answer my questions and clearly has a strong understanding of the market, she has provided services that fit within the guidelines of our business and has developed a good understanding of these to offer us the best options for us.”

“It is good to have consistency with the same contact who understands our requirements and Josh is always helpful.”

“I love working with Katie and the team at Parliament Hill. They are effective, efficient, have good ideas to support us and deliver a quality service.”

Overall satisfaction is still very high

85% of our clients were satisfied with the range and quality of the products and services that we provide. As part of our service to clients we provide a bespoke web platform and a suite of tailored member benefits that cover shopping, lifestyle, travel and health and wellbeing. In the event of any queries, our team are here to provide a quick and efficient resolution.

“I have never had any issues with the service, everything runs very smoothly. Any issues with individual offers are always dealt with very quickly.”

What’s more, a large proportion of our deals are backed by a Price Promise – which means your members don’t have to look anywhere else to find the best deal!

Download the infographic of our Client Survey 2024 here

Interested in seeing more of what our clients have to say? Please have a look at our testimonials .

We want to hear from you!

If you're a client and want to give us more feedback, you can get in touch with us today using the form on this page. If you are not a client, but would like to learn more about what we can do for you and your organisation, please get in touch.

*33% of the 78 clients surveyed responded to the 2024 client survey. This survey was completed in June 2024.