News & Insights

Your Views of Parliament Hill

Between June and August 2018 we reached out to you with our client survey to find out how happy you are with what we do. The feedback exceeded our expectations; we have selected a few highlights...

Your thoughts and opinions are important to us and your feedback helps us improve our performance and services. Between June and August 2018 we reached out to you with our client survey to find out how happy you are with what we do. The feedback exceeded our expectations, we have selected a few highlights below for you to take a look at.

Here are 5 highlights from our client survey 2018

You gave us an NPS (Net promoter score) of 60!

The net promoter score measures the willingness of clients to recommend a company’s products and services to others. An NPS of +50 is benchmarked as being excellent meaning thanks to you we are fast approaching outstanding!

“The relationship works and by reviewing quarterly and showing savings it allows us to ROI”.

Interested in seeing more of what our clients have to say? Please have a look at our testimonials.

100%* of participating clients found our Account Executives knowledgeable!

100%* of participating clients found our Account Executives offered the support they required!

The Parliament Hill team are passionate about client services and always go the extra mile for all our clients.

“Very good account management, good flexibility in approach”.

“Colleagues at parliament hill are helpful and responsive. The account management is handled very well.

We would love to hear from you! Our team consists of Tom, Melanie, Josh, Jennifer and newest addition to our team - Stephanie.

100%* of participating clients were satisfied with member complaint handling.

“Complaints are very well handled.”

We at Parliament Hill aim to handle all complaints effectively and efficiently.

88%* of participating clients are satisfied with the range and quality of parliament hill services.

The range of services we provide include tailored member benefits that cover shopping, lifestyle, travel and health and wellbeing.

We find you the best deals backed with either the National Price Promise or Provider price promise!

* We surveyed 67 clients. 26 clients took the time to answer our questionnaire. This survey was completed between June and August 2018.

We want to hear from you!

Have you got any feedback or suggestions? Or interested in finding out more? Get in touch with Parliament Hill today:

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